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I was in a meeting recently with a handful of senior bank executives discussing the somewhat broad topic of 'Digital Transformation'. Unprompted, there was a lot of dialogue about AI - somewhat naturally, as you might expect. While a lot of executives were discussing their challenges with some
I do a lot of advisory work with Conversational AI in regulated industries, specifically Financial Services. In this space, there can be no hallucination – or, as many banks correctly insist on terming it, incorrect* answers. But fear not, dear reader, hallucination is now a thing of the past, as long
I came across this job on LinkedIn advertised by Vodafone – it's a repost, that is, they didn't appear to have any success the first time, so they've recently reposted it 2 days ago. I'm highlighting it because of this specific line in
I recently sat down with Kit Cox, Founder & CTO of Enate, exploring Kit's journey from a young coder (BBC Basic anyone?) to the founder of Enate's all-in-one workflow automation and orchestration platform. We discuss the evolution of Enate, its applications in service delivery, and real-world
In today's Conversational AI Innovator Spotlight, we're meeting Nicholaas Matthijs, Chief Product Officer of Anthology. I've asked Nicholaas to give us an overview of how he and the Anthology team are using Conversational AI in their services - in particular, a look at how
I saw this one and thought it would be useful to record with a post. Frequently when it comes to the Conversational AI ecosystem, there are quite a lot of use-cases that still need a human to do something. Yes, we're seeing some awesome moves – RPA-on-steroids – from the
I was in Riyadh 2 weeks ago talking to C-Level bank executives about Conversational AI. Then, this week I was in Cairo doing the same. There is a lot of interest in the region in the technology – although there's also a lot of concern about how capable today&
This is somewhat alarming news if you're representing a traditional Conversational AI vendor. I actually found out about it thanks to reader Michael posting the news in the Conversational AI News Whatsapp channel. Thanks Michael! [Sidebar: You can join our WhatsApp channel with this invite link] After a
I didn't manage to make the DRUID AI Symbiosis III events in the UK or NY recently so I missed Scot Taylor's awesome presentation in person. But thankfully it's available online. I sat and watched it earlier. Scott is the AVP of Student Experience
I do enjoy reading Theo Priestly's comments on LinkedIn and today's post is no exception. He's highlighting this post by Bloomberg highlighting that Apple is apparently readying 'Conversational Siri' (or "LLM Siri" as it's apparently referred to internally
It's great to see how investment giant Fidelity is using Conversational AI – or some rather advanced chatbot technology – to help customers understand whether they are on track for saving for retirement. It's a good use of the technology and I'd expect to see this
I did have to smile when I saw the latest release from Virgin Media O2 detailing their aim to try and fight scammers. The company has deployed a bot trained by the super-famous YouTube scambaiter Jim Browning (do have a watch of some of his videos!) The company is encouraging