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Driving AI Innovation in Contact Centres: A Q&A with AnywhereNow CEO William Blench

Driving AI Innovation in Contact Centres: A Q&A with AnywhereNow CEO William Blench

William Blench discusses how AnywhereNow is transforming customer experience with AI-powered contact centre solutions, driving efficiency whilst supporting human agents.

Michael Erquitt, Senior Security Engineer, Security Journey

Michael Erquitt, Senior Security Engineer, Security Journey

Michael Erquitt discusses AI security risks in software development and why secure coding training must evolve alongside AI adoption to protect organisations from emerging threats.

If you work in AI, you should read this book

If you work in AI, you should read this book

If you're working in and around AI, I think you

The Absolute Frustration That is Microsoft Copilot

The Absolute Frustration That is Microsoft Copilot

Ah, Microsoft. Microsoft. Microsoft. What were you thinking? Just this moment, I

Top 50 AI Practitioners: An Update

Top 50 AI Practitioners: An Update

Integrated at the speed of thought

Integrated at the speed of thought

ADCB hires Barclays' Ankit Chhajer as Senior Head of Generative AI Solutions

ADCB hires Barclays' Ankit Chhajer as Senior Head of Generative AI Solutions

Q&A with Andreea Plesea, CEO of DRUID AI

Q&A with Andreea Plesea, CEO of DRUID AI

ChatGPT: "Get me a new dishwasher"... but Amazon banned it from getting results!

ChatGPT: "Get me a new dishwasher"... but Amazon banned it from getting results!

Darin Patterson of Make: Automation Must Come Before AI Implementation

Darin Patterson of Make: Automation Must Come Before AI Implementation

Suzanne Button of Elastic: AI-Driven Security Solutions for Enterprise Defense

Suzanne Button of Elastic: AI-Driven Security Solutions for Enterprise Defense

Marc Fernandez of Neurologyca: Building Human Context AI for Empathetic Systems

Marc Fernandez of Neurologyca: Building Human Context AI for Empathetic Systems