Virgin Media O2 puts a Sierra-built AI voice agent on broadband fault calls
The UK operator is rolling out a voice agent built with Sierra on routine broadband fault calls, with human advisors still on hand.
Conversational AI
InTouchNow raises £2.3m to take its AI receptionist to more NHS GP surgeries
Ada Ventures leads the seed round for the former NHS call centre turned AI voice agent company.
Reecall raises €3.5m to sell white-label voice AI to software makers
Founders Future leads the round as the Paris company's pivot to selling voice AI infrastructure through partners quadruples revenue.
Recently added to the Conversational AI Marketplace
Seven vendors recently added to the Conversational AI Marketplace, from Arabic-first voice agents and on-premise live chat to AI governance.
Why the EU AI Act Shouldn't Stop AI in Customer Service
The EU AI Act encourages discipline in AI deployment. The solution: let AI manage conversations while business systems control decisions.
Specialist vs general AI agents for Debt Collection
Wired reports US debt collection is being automated at extraordinary scale. London's Inicio AI offers a glimpse of what a more thoughtful version of the same technology can look like.
Guy Dickie, Head of Healthcare UK, Iron Mountain
Guy Dickie discusses how Iron Mountain is leveraging AI to transform NHS digital pathology, patient records management, and administrative workflows across UK healthcare.
Laurel McKenzie, Principal Behavioral Scientist, CoachHub
Laurel McKenzie discusses how CoachHub is democratising professional coaching through AI technology, balancing evidence-based methodology with scalable innovation.
James Evans, Head of AI, Amplitude
James Evans discusses how Amplitude is embedding purpose-built AI agents into digital analytics to deliver context-aware insights and transform user behaviour analysis.
Driving AI Innovation in Contact Centres: A Q&A with AnywhereNow CEO William Blench
William Blench discusses how AnywhereNow is transforming customer experience with AI-powered contact centre solutions, driving efficiency whilst supporting human agents.
Top 50 AI Practitioners: An Update
