The Future of CX: Q&A with Medallia’s Sid Banerjee
Sid Banerjee discusses how Medallia is embedding AI across customer experience platforms, from generative AI insights to agentic integrations and responsible AI governance.
Driving AI Innovation in Contact Centres: A Q&A with AnywhereNow CEO William Blench
William Blench discusses how AnywhereNow is transforming customer experience with AI-powered contact centre solutions, driving efficiency whilst supporting human agents.
Michael Erquitt, Senior Security Engineer, Security Journey
Michael Erquitt discusses AI security risks in software development and why secure coding training must evolve alongside AI adoption to protect organisations from emerging threats.
If you work in AI, you should read this book
If you're working in and around AI, I think you
The Absolute Frustration That is Microsoft Copilot
Ah, Microsoft.
Microsoft.
Microsoft.
What were you thinking?
Just this moment, I
Top 50 AI Practitioners: An Update
Integrated at the speed of thought
ADCB hires Barclays' Ankit Chhajer as Senior Head of Generative AI Solutions
Q&A with Andreea Plesea, CEO of DRUID AI
ChatGPT: "Get me a new dishwasher"... but Amazon banned it from getting results!
Darin Patterson of Make: Automation Must Come Before AI Implementation
