Test your Agentic AI with boost.ai's Test Studio
The team at boost.ai has been at it again! They've launched a Test Studio to test and validate your AI agent's performance before deploying to customers.
It's not thaaaat easy to test AI Agents – the normal methods you'd typically use just don't work very well. Witness, for example, Virgin Money's chatbot getting very annoyed by a customer mentioning 'virgin' when he was asking a question about his Virgin Money accounts.
Here's a bit more about the offering:
Expanding beyond boost.ai's existing testing capabilities, Test Studio enables rigorous, scalable testing of predefined, generative, or hybrid conversation flows, helping businesses mitigate risk and ensure AI agent accuracy with confidence. With comprehensive evaluation and reporting tools, enterprises can proactively address potential concerns, tracking the performance of their AI agent through multiple test scenarios.
The studio offers three specific capabilities:
Automated Testing: Test Studio allows teams to run large-scale testing of AI agents automatically. This results in faster feedback loops, better quality assurance, and shorter time to market. By mimicking real customer interactions, enterprises can now quickly uncover jailbreak vulnerabilities, validate guardrails, and identify knowledge gaps before AI agent deployment.
Persona-Based Testing: By leveraging generative AI, Test Studio allows enterprises to automatically create dynamic test cases, simulating how different types of customers would interact with AI agents in different scenarios. This automated process improves test coverage while reducing blind spots.
Performance Tracking & Reporting: Measure the accuracy of your AI agent over time, gain actionable insights from every test, quickly identify areas for improvement, and easily share results with stakeholders. Test Studio streamlines AI evaluation with structured reporting, helping enterprises continuously refine performance.
One of the company's customers, Sage (the accounting giant) is on record talking about their approach using Test Studio thus:
"Test Studio helps pave the way for scaling the use of Generative AI in customer interactions — from initial deployment of a use case to ongoing improvements across the board. With a consistent, repeatable process for both pre-deployment testing and regression testing, it helps build confidence among our leadership and supports the continued expansion of GenAI use cases," said Alex Philbrook, Platform Owner at Sage, a boost.ai customer. "Plus, the efficiencies gained from automated, repeatable testing free up our AI Trainers to focus on creating new journeys and experiences for our customers."
Drop a note over to the team at boost.ai to find out more.
If you need an initial connection at the company, I'd go first to their top Commercial chap, Nick Mitchell:
Nick Mitchell
