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Specialist vs general AI agents for Debt Collection

Specialist vs general AI agents for Debt Collection

Wired reports US debt collection is being automated at extraordinary scale. London's Inicio AI offers a glimpse of what a more thoughtful version of the same technology can look like.

Gen Z Is Replacing Google With ChatGPT, and Brands Should Be Paying Attention

Gen Z Is Replacing Google With ChatGPT, and Brands Should Be Paying Attention

A new report from social marketing agency Sociallyin argues that the generational

Lloyds Puts an AI Agent in the Boardroom: What CX and AI Teams Should Notice

Lloyds Puts an AI Agent in the Boardroom: What CX and AI Teams Should Notice

An AI agent has taken a seat in the boardroom of one

Development Bank of Wales Awards AI Training Contract in Sign of Growing Organisational AI Adoption

Development Bank of Wales Awards AI Training Contract in Sign of Growing Organisational AI Adoption

The Development Bank of Wales has awarded a £50,000 contract for

Starling Bank Launches UK's First Agentic AI Financial Assistant

Starling Bank Launches UK's First Agentic AI Financial Assistant

Following NatWest's launch of agentic AI through Cora, Starling Bank

PolyAI Ranked #12 on Sunday Times 100 Tech List for 2026

PolyAI Ranked #12 on Sunday Times 100 Tech List for 2026

Super congratulations to London-based voice AI company PolyAI, which has landed at

Satish Thiagarajan, CEO, Brysa

Satish Thiagarajan, CEO, Brysa

Satish Thiagarajan is the founder and CEO of Brysa, a Salesforce consulting

NatWest Launches Agentic AI Money Management with Cora, Powered by OpenAI

NatWest Launches Agentic AI Money Management with Cora, Powered by OpenAI

I wrote a while back about NatWest's enterprise agreement with

Spotify's Best Developers Haven't Written Code Since December — What Their Earnings Call Tells Us About AI-Led Development

Spotify's Best Developers Haven't Written Code Since December — What Their Earnings Call Tells Us About AI-Led Development

I wanted to preserve this one for posterity as it was the

"A mobile app is a slow API" (for your Agent)

"A mobile app is a slow API" (for your Agent)

I've been sitting playing with and watching the development of

Guy Dickie, Head of Healthcare UK, Iron Mountain

AI in Healthcare

Guy Dickie, Head of Healthcare UK, Iron Mountain

Guy Dickie discusses how Iron Mountain is leveraging AI to transform NHS digital pathology, patient records management, and administrative workflows across UK healthcare.

Laurel McKenzie, Principal Behavioral Scientist, CoachHub

Laurel McKenzie, Principal Behavioral Scientist, CoachHub

Laurel McKenzie discusses how CoachHub is democratising professional coaching through AI technology, balancing evidence-based methodology with scalable innovation.