Stripe's ML team used a transformer approach on payment transactions to double fraud detection overnight

I came across this seriously fascinating post from Gautam over at Stripe. He is the Applied Machine Learning leader at the company. Too often, organisations hire ML/AI people such as Gautam and they essentially get nothing done. They're often stuck in proof-of-concept hell, with little support from

Q&A with Sapir Hadad from Fiverr on how they're using AI

Today we're meeting Sapir Hadad, Executive Director of AI Innovation at Fiverr. They specialise in transforming the way the world creates and works together – and if you're anything like me, you've been using Fiverr for years to find brilliant freelancers to help you get

Inside CoVent: How Krishna Dubba is Using AI to Revolutionise Event Sponsorships

Today we're meeting Krishna Dubba, Co-founder and Chief Technology Officer at CoVent. They specialise in creating a dedicated marketplace for event sponsorships, connecting sponsors with event organisers. Krishna knows a thing or two about AI (PhD in AI from Leeds) and takes a lean, cutting-edge approach to AI

Are you stuck in a toxic feedback loop with your AI?

I saw this stimulating tweet from Alex Albert, Head of Claude (Developer) Relations at Anthropic. He wrote: Much of the AI industry is caught in a particularly toxic feedback loop rn. Blindly chasing better human preference scores is to LLMs what chasing total watch time is to a social media

Vetnio takes notes for vets

The other day I was talking to someone about this Conversational AI service Vetnio for vets and their veterinary practices. I referred to it multiple times and suggested to the individual that they could find the post I'd written on the website. Only it turns out I didn&

The Duolingo CEO's AI Memo

Here's another one of those memos discussing the use of getting onboard with AI. It's from the CEO of Duolingo, Luis von Ahn. I thought it would be helpful to note this one for posterity – so I can easily find it in future. I'm

Test your Agentic AI with boost.ai's Test Studio

The team at boost.ai has been at it again! They've launched a Test Studio to test and validate your AI agent's performance before deploying to customers. It's not thaaaat easy to test AI Agents – the normal methods you'd typically use just

A Welcome Warning on SaaS and Security: Reflections on JP Morgan’s Open Letter

I posted this last night on LinkedIn and thought it was worth re-posting here: I think it’s really, really good that the team at J.P. Morgan have sounded a public note of caution in their “Open Letter to Suppliers” on the broad topic of SaaS and the surrounding

Digital Twins and Generative AI: A New Era for Network Management and Security

I'm delighted to bring you another opinion piece, this time from Dave McGrail, Head of Business Consultancy at Xalient. This one is on the topic of Digital Twins. In a lot of the conversations and projects I've been working on across this and last year, it&

Why are we still seeing such crappy Chatbot experiences from the big players?

I was scrolling through LinkedIn this evening when I came across this post by Nigel Walsh. In his text, Nigel expresses some degree of frustration at the experience he had with the EE (owned by BT Group) chatbot. Nigel writes: Nothing says - we couldn’t care less more than

MCP vs Google's Agent2Agent - one to watch

Like many, I've been playing around with Anthropic's MCP (Model-Context-Protocol) with my Claude Desktop App and I have occasionally been pretty impressed with it. I've extended Claude Desktop with a whole load of different MCP capabilities both for research purposes and to try and

The latest 'AI Swarms' trend simply means 'doing things at the same time'

I've been deeply engaged in a load of research for one of my clients so I haven't had the opportunity to publish much recently. I'm finding it fascinating to watch the ongoing evolution of the Conversational and Agentic AI space. I can't