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Yesterday, I got a phone call from a colleague who was asking why we didn't have a LinkedIn Newsletter for Conversational AI News. I said I was thinking about it. I explained that I felt it was a little excessive given we already have newsletter capability built straight
Inspired by Rajiv Mehta's title at Amazon ("Vice President, Search and Conversational Shopping"), I thought I should pose this question: Does your company have a Head (or Director) of Conversational Shopping? The answer, based on my 30-minutes of LinkedIn-browsing, is: No. I found dozens and dozens
I thought it was worthwhile making sure we've documented Rufus, Amazon's Conversational AI for shopping. Last week, Rajiv Mehta, Amazon's VP Search and Conversational Shopping wrote a post highlighting how the service is now available to every US consumer via the Amazon app. Rajiv
Yesterday I picked up some news from the team at Kore.ai who have been beta-testing their GALE platform for quite some time. In their news release they announced 100 customers are now testing it. This sounds eminently promising. What is GALE? Here is the summary from the release: GALE
It's time for some partnership news. Leading Conversational AI specialists, boost.ai, have announced a collaboration with technology service distributor CX Effect. Here's some of the detail from the release: This partnership will enhance CX Effect's offerings with boost.ai's innovative hybrid
Yesterday I caught this fascinating post from Martin Hill-Wilson on LinkedIn. As the founder of Brainfood, Martin is something of a customer experience expert, speaking regularly at conferences internationally about the importance of CX. In his post, he narrates his frustration trying to get EE's chatbot to do
The phrase "Benify" is well known to thousands upon thousands of employees, in a multitude of companies. Benify runs a huge amount of employee benefit portals. It's where you qualify for your pre-tax gym subscription (for example), or your reduced-cost Apple Mac deal. All of those
I found this article by Justin Racine over at CMSWire rather stimulating, principally because it chimes with my own thinking, but also my own experiences: Can you remember the first thing you purchased online? If you’re like me, you probably can’t. However, I do remember the awe and
![60% of customers don't want companies to use [rubbish] AI in customer service](/content/images/size/w600/2024/07/Screenshot-2024-07-09-at-16.34.12.png)
Here's an interesting post I saw over at CX Today: A recent study has revealed that the majority of customers do not want companies to use AI in their customer service offerings. Conducted by Gartner, the findings are based on a survey of almost 6,000 customers across
Kyutai ("cute-ai") launched this week with – I think it's fair to say – a lot of impressed nodding from across the AI marketplace. The Paris-based research labs have created their own model from the ground up to help deliver a new level of speed interaction when it
I picked this one up from VC Michael Jackson's post on LinkedIn earlier today. He was highlighting David Chan's article on Sequoia's website about the future of the AI industry. Back in September last year, David wrote a similar post pointing out that GPU
I think it's important to cast a wide net here at Conversational AI News, so whilst I am obviously focusing on documenting as many interesting business applications as possible, I thought this one would be useful to note. It concerns the application of Conversational AI technologies in the