Case Study: Voyce AI Delivers 24/7 Support for South Midlands Growth Hub
Voyce AI's deployment for West Northamptonshire Council achieved under 10 second response times and 60-80% automation of inbound enquiries.
We're pleased to share a new case study submitted by Andy Paul from Fliweel.tech, showcasing the impressive results achieved by Voyce AI with the South Midlands Growth Hub.
The Challenge
The South Midlands Growth Hub, part of West Northamptonshire Council, provides free business support, grants, and resources to over 50,000 businesses in the region. They were facing several operational challenges:
- 500+ enquiries per month across live chat, email, and phone
- Slow response times with human support only available during office hours
- Inconsistent enquiry qualification across channels
- Manual triage effort limiting advisor capacity
- Limited out-of-hours coverage for businesses seeking support
The Solution
Voyce AI deployed their AI voice agent to handle enquiries, send resources, and capture qualified leads for callback - operating 24/7.
The Results
The implementation delivered impressive outcomes:
- Response time: Immediate / under 10 seconds for first contact (compared to hours or days previously)
- Automation rate: 60-80% of inbound enquiries handled automatically at first touch
- Efficiency gains: 20-30% reduction in manual triage effort
- Coverage: 100% of enquiries acknowledged 24/7, eliminating out-of-hours gaps
Learn More
This case study is now published on the Voyce AI profile on the Conversational AI Marketplace, along with their full company details, product information, and screenshots.
View the full Voyce AI profile on the Marketplace →
Have a case study or success story to share? We welcome submissions from vendors listed on the Conversational AI Marketplace. Simply reply to your listing confirmation email or submit your company to get started.
