Opinion
A 43 minute wait to 'type' to an o2 Telefonica adviser? Oh dear...
Is your organisation making confidential data public via 'open' Copilot Agents?
Wildcard is the API repository for your AI Agent
Klarna's CEO just had an epiphany about AI and human support
SDR Agent? Yeah, OpenAI does that too apparently
Newton will run the boring bits of your Dental Practice with Conversational AI
50% of South Africa's Capitec Bank 15M annual customer conversations are via WhatsApp
Microsoft's Suleyman: "Conversational AI is the next web browser"
NatWest: Gen AI chatbot pilot delivering 150% increase in customer satisfaction
FT: "The AI agents are coming"
