AI Chatbots Fail Voters: The Human-Context Problem
Leading AI chatbots gave inaccurate election answers, with performance dropping 16% in Spanish. The real problem? AI can't understand why people ask questions.
Opinion
AI Agents Need Identity Governance, Not Shared Credentials
Why autonomous AI agents need individual identities and clearly defined permissions—just like human employees—before they cause breaches at machine-speed.
Why the EU AI Act Shouldn't Stop AI in Customer Service
The EU AI Act encourages discipline in AI deployment. The solution: let AI manage conversations while business systems control decisions.
AI's 'Token-Maxing' Era Over as Subsidy End Forces Reckoning
The withdrawal of AI vendor subsidies has ended the token-maxing era, forcing businesses to confront the true cost of their AI consumption and scrutinise ROI.
Why Brands Are Still Cautious About AI in Customer Service
Maria Paredes Piscione of Sabio Group on why organisations are comfortable with AI in customer service in principle, yet far more cautious the moment it enters a live, emotional interaction - and how to design for the difference.
The Potential Impact of AI on Crypto Portfolio Management
Matic Jug explores how conversational AI is transforming crypto portfolio management and investment decision-making.
Top 50 AI Practitioners: An Update
Integrated at the speed of thought
ChatGPT: "Get me a new dishwasher"... but Amazon banned it from getting results!
Help me compile the Top 50 Conversational AI practitioners in the UK
OpenAI's Agent launched today
