Nordea and Mastercard Complete Finland's First Live AI Agent Payment
An AI agent autonomously bought a product and paid for it on a customer's behalf. The coffee was cheap; the implications for agentic commerce are not.
AI Agents
How Monzo Bank Built Their Own AI Agent For Live Customer Support - Without Losing Control
Monzo's Ops Agent now handles routine work across 150+ customer intents. The lesson for deploying conversational AI in a regulated setting is in the guardrails, not the model.
James Evans, Head of AI, Amplitude
James Evans discusses how Amplitude is embedding purpose-built AI agents into digital analytics to deliver context-aware insights and transform user behaviour analysis.