Yesterday I caught this fascinating post from Martin Hill-Wilson on LinkedIn. As the founder of Brainfood, Martin is something of a customer experience expert, speaking regularly at conferences internationally about the importance of CX. In his post, he narrates his frustration trying to get EE's chatbot to do
The phrase "Benify" is well known to thousands upon thousands of employees, in a multitude of companies. Benify runs a huge amount of employee benefit portals. It's where you qualify for your pre-tax gym subscription (for example), or your reduced-cost Apple Mac deal. All of those
I found this article by Justin Racine over at CMSWire rather stimulating, principally because it chimes with my own thinking, but also my own experiences: Can you remember the first thing you purchased online? If you’re like me, you probably can’t. However, I do remember the awe and
![60% of customers don't want companies to use [rubbish] AI in customer service](/content/images/size/w600/2024/07/Screenshot-2024-07-09-at-16.34.12.png)
Here's an interesting post I saw over at CX Today: A recent study has revealed that the majority of customers do not want companies to use AI in their customer service offerings. Conducted by Gartner, the findings are based on a survey of almost 6,000 customers across
Kyutai ("cute-ai") launched this week with – I think it's fair to say – a lot of impressed nodding from across the AI marketplace. The Paris-based research labs have created their own model from the ground up to help deliver a new level of speed interaction when it
I picked this one up from VC Michael Jackson's post on LinkedIn earlier today. He was highlighting David Chan's article on Sequoia's website about the future of the AI industry. Back in September last year, David wrote a similar post pointing out that GPU
I think it's important to cast a wide net here at Conversational AI News, so whilst I am obviously focusing on documenting as many interesting business applications as possible, I thought this one would be useful to note. It concerns the application of Conversational AI technologies in the
I very much enjoyed this article by Simone Puorto at The Hotel Yearbook. It's titled The Rise of The Post Search Era and How AI is Transforming Digital Interaction. Here's a brief paragraph: If today we open a thousand browsers and apps, tomorrow we will open
I would have expected ChatGPT to simply reply with a "Hello, how can I help you?" But no. Rather than saying "hi" back, ChatGPT spouted a whole host of instructions and rules! Just in case you missed it, I thought this was an illuminating set of
I picked up this press release from the team at Gupshup about a project they're supporting to offer medical advice and support via WhatsApp to over 800,000 Sudanese refugees displaced by the challenges across Sudan. This is a great example of how Conversational AI technology can scale
The runaway success that is Robinhood has acquired Pluto.fi this week. Whilst Pluto isn't only a Conversational AI, that's one of their key offerings. I can see the sense for Robinhood to lift-and-shift Pluto into their platform (one assumes that's the plan), rather
I came across Umwelt.ai recently as a rather interesting application of Conversational AI internally. I've done a lot of research on how Conversational AI can be tremendously effective serving both external customers and helping dramatically improve the efficiency of internal colleagues who are also serving customers. I