Nordea is hiring for a Conversational AI Product Manager

Nordea Bank is one of the world's most advanced users of Conversational AI. That's not an understatement. Whilst a lot of international banks like to think they're doing some awesome things with the medium, they really are not. Not compared to the likes of Nordea.

It's only when I take them through the publicly available metrics of what Nordea is achieving on a daily basis that the institutions quickly re-calibrate.

The bank is hiring for a product manager of their Conversational AI & Agentic activities so if you're looking for a role that's (ideally) based in Helsinki (although other Nordic capitals are possible) then find out more information here.

There's a brief overview from one of Nordea's Digital leaders, Soren, here:

For posterity, I've pasted the job specification below:

Welcome to Integrated Channels! As a team, we manage both customer facing and internal applications and related APIs for Nordea’s customers and employees. You will join awesome colleagues from across the world in delivering solutions to our customers in a never before seen pace, ensuring that Nordea will remain a frontrunner in digital banking services. 

About this opportunity

You will lead and prioritize the work for a highly productive and agile cross-functional release train with skilled and pro-active people with strong knowledge of their domains covering chatbot development and AI assistance for advisors. You will also have the opportunity to shape and strengthen your team.

You will lead the strategy and roadmap for the release train and coach your Product Owners and Business Analysts to deliver digital solutions to our customers in Finland, Sweden, Denmark, and Norway cross segments.

You as the Leader, play a key role in developing and supporting your team members to reach their aspirations and unleash their full potential.

Collaboration. Ownership. Passion. Courage. These are the values that guide us in how we work and how we make decisions – and that we imagine you share with us.

What you’ll be doing:

• Drive the development of next-generation agentic experiences and intelligent chatbots that deliver personalized, proactive, and human-like assistance at scale.
• Spearhead the creation of agentic AI assistants that seamlessly integrate with users' daily lives, anticipating needs, solving problems, and unlocking new levels of productivity and convenience across multiple customer journeys.
• Define and own the vision, strategy, and roadmap for the release train and the products you will be responsible for
• Coach the train’s team of product owners and business analysts to support their teams in delivering on Nordea’s ambitions
• Prioritize work and stay close to stakeholders within Nordea. Participate in relevant prioritization forums and industry work.
• Monitor customer feedback and usage data to identify opportunities. Monitor and stay on top of global trends within Conversational AI & Agentic Solutions.
• Work with vendors and participate in contract negotiations

The preferred location for the role is Helsinki, but other Nordic locations can also be considered. We follow hybrid model of working. Some travel should be expected. Ideal starting time is during December 2025/January 2026.

Who you are 

To succeed in this role, we believe that you:

• Have enthusiasm towards the field, a strong tolerance for uncertainty and being able to manage and take risks, and have experience from the financial services industry
• Have strong leadership skills and proven ability to lead and influence others in a matrix organization
• Have experience with agile ways of working
• Have experience with people leadership in an international and diverse environment
• Have demonstrated experience working with Product Management on strategic as well as operational level
• Are highly pro-active and able to communicate with stakeholders on different reporting levels, produce high quality presentations & management reporting as well as facilitate steering committee meetings for our most important priorities
• Masters English on professional level

 As the Leader you are expected to and have a crucial role in:

• Creating purpose by translating strategy into operational and actionable plans to showcase how we create value for our customers and impact business priorities.
• Empowering people by identifying individual development opportunities to support growth and encourage them to share own ideas, concerns and learnings.
• Driving performance by recognising individual contributions and collective victories to maintain a healthy balance through measurable goals and clear priorities for each team member.
• Developing teams by nurturing a dynamic team culture, that emphasises trust and respect to ensure that everyone understands their unique value and contribution.
• Fostering inclusion by creating equal opportunity through curiosity about all aspects of diversity in your team to evaluate habits and perspectives on a continuous basis.