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I very much enjoyed this article by Simone Puorto at The Hotel Yearbook. It's titled The Rise of The Post Search Era and How AI is Transforming Digital Interaction. Here's a brief paragraph: If today we open a thousand browsers and apps, tomorrow we will open
I would have expected ChatGPT to simply reply with a "Hello, how can I help you?" But no. Rather than saying "hi" back, ChatGPT spouted a whole host of instructions and rules! Just in case you missed it, I thought this was an illuminating set of
I picked up this press release from the team at Gupshup about a project they're supporting to offer medical advice and support via WhatsApp to over 800,000 Sudanese refugees displaced by the challenges across Sudan. This is a great example of how Conversational AI technology can scale
The runaway success that is Robinhood has acquired Pluto.fi this week. Whilst Pluto isn't only a Conversational AI, that's one of their key offerings. I can see the sense for Robinhood to lift-and-shift Pluto into their platform (one assumes that's the plan), rather
I came across Umwelt.ai recently as a rather interesting application of Conversational AI internally. I've done a lot of research on how Conversational AI can be tremendously effective serving both external customers and helping dramatically improve the efficiency of internal colleagues who are also serving customers. I
Yesterday I published the video walkthrough of my experience of the HSBC UK chatbot. Do watch that here. Many have already been asking for the text version with the high-resolution images... so here we go. First, a bit of background. Last year HSBC – the global bank – earned $66 billion in
Thank you to everyone for your feedback on the Lloyds vs NatWest Conversational AI head-to-head. Many of you asked what I thought of the other UK banks, so I resolved to do a similar screenshot walkthrough for them. I picked HSBC UK last night and asked their bot the same
Congratulations to the team at OpenFi who have raised £500k in their pre-seed investment round. Lucy Adams at tech.eu has the full story. Lucy writes: Conversational AI platform OpenFi has raised £500,000 in pre-seed funding round. Led by Bijan Morvaridi with additional investments from Fortune Green Capital Ltd
Building on my previous post, several of you asked to see the Conversational AI / chatbot screenshots showing the Lloyds Bank Virtual Assistant in use – but in static form, rather than video. So here we go.... Lloyds Bank - quick overview Lloyds is one of the largest financial services players in
I recently presented at the Futurice Future FinTech event in London on the topic of Conversational AI in Banking. I did a screenshot walk-through of my experience using the chatbots from Lloyds Bank and NatWest Bank. At each stage, I talked through what I was thinking and expecting as I
I came across this post in The Caterer highlighting HiJiffy, a guest communications hub for hotels, resorts and hostels. Here's an excerpt: AI-powered technology benefits the entire industry, from receptionists to managers. Specialised solutions, like the one developed by HiJiffy, are becoming the new standard in guest communications.
For anyone interested in the Conversational AI domain, I recommend reading this article from The Conversation. It details the experiences of an influencer called Caryn Marjorie who was one of the first to 'upload' herself (audio, content) to create a Conversational AI that fans could interact with for