AI's transformation of Indian call centres (including accents)

There was a fascinating piece in The Washington Post last week that

Google's Gemini CLI is on its way

It's not a surprise, but it is exciting – it looks

HSBC reportedly discussing using CausaLens AI Agents in Corporate Banking division

I came across this fascinating story in Financial News that indicates HSBC

How Meezan Bank launched WhatsApp banking to 700,000 customers

Jawad Raza, EVP and Head of Data Analytics, Big Data & AI

ElevenLabs launches AI assistant, 11ai

The team at ElevenLabs have launched an AI assistant called 11ai. Given

Amazon's CEO on AI: "Be curious, educate yourself"

I spend a lot of time working with senior executives discussing AI,

Another day, another crappy Chatbot (this time, from an Airline)

In case you thought that things are pretty advanced out there, here&

Vodafone's TOBi Chatbot seems to be stuck in 2007

I really did feel for Cherie Landman as I read through the

How NatWest is using GenAI to analyse Cora chat logs

In this episode (see the embed above) I'm talking through

Ion Hauer of APEX Ventures: Balancing AI with Human Intuition

I'm pleased to bring you this interview with Ion Hauer,

David Hunter of Local Falcon: Transforming Local SEO with Actionable AI Insights

Today I'm bringing you an interview with David Hunter of

AI? Completed it. We've got Copilot.

Here's an opinion piece I published on LinkedIn earlier today.