Customer Experience

Customer Experience

A 43 minute wait to 'type' to an o2 Telefonica adviser? Oh dear...

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Disney's hiring a $195k Senior Product Manager for Conversational AI

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Symphony is your Conversational AI Recruiter (and my test interview with it)

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Conversational AI: The Next Banking Interface

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Managing tensions between the Mobile teams and the Conversational AI teams

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HSBC is hiring a Senior Chatbot Manager in Conversational Banking

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Jaja Finance is hiring a Line Manager for their AI Assistants

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boost.ai hires Adam Fenwick as SVP Global Alliances

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Media Pack & Sponsorship Opportunities is available

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boost.ai AI Virtual Agents now available on Salesforce's AppExchange

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Interesting Job Alert: Conversational AI Architect, £200k+

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OpenDialog AI wins tifgroup Insurance, launches with HolidaySafe brand