The Future of CX: Q&A with Medallia’s Sid Banerjee
Sid Banerjee discusses how Medallia is embedding AI across customer experience platforms, from generative AI insights to agentic integrations and responsible AI governance.
Customer Experience
Driving AI Innovation in Contact Centres: A Q&A with AnywhereNow CEO William Blench
William Blench discusses how AnywhereNow is transforming customer experience with AI-powered contact centre solutions, driving efficiency whilst supporting human agents.
A 43 minute wait to 'type' to an o2 Telefonica adviser? Oh dear...
Disney's hiring a $195k Senior Product Manager for Conversational AI
Symphony is your Conversational AI Recruiter (and my test interview with it)
Conversational AI: The Next Banking Interface
Managing tensions between the Mobile teams and the Conversational AI teams
HSBC is hiring a Senior Chatbot Manager in Conversational Banking
Jaja Finance is hiring a Line Manager for their AI Assistants
boost.ai hires Adam Fenwick as SVP Global Alliances
Media Pack & Sponsorship Opportunities is available
