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Banking

Santander switches on AI for all 185,000 staff as its 'AI-first' bet starts paying off

Santander switches on AI for all 185,000 staff as its 'AI-first' bet starts paying off

Santander has extended AI access from 40,000 to all 185,000 employees, with 280+ production agents and €35m in Q1 business value on the way to a €1bn target.

Backbase buys Kasisto, folding one of conversational banking's originals into 'agentic banking'

Backbase buys Kasisto, folding one of conversational banking's originals into 'agentic banking'

Backbase has acquired Kasisto, an SRI International spin-out and one of the longest-running names in conversational AI for banking, folding its agentic platform into the 'AI-native Banking OS'.

Starling Bank Launches UK's First Agentic AI Financial Assistant

Starling Bank Launches UK's First Agentic AI Financial Assistant

Following NatWest's launch of agentic AI through Cora, Starling Bank