OpenDialog launches AI Agent Accelerator

Stimulating news from the team at Conversational AI leader OpenDialog today. They&

Microsoft's Suleyman: "Conversational AI is the next web browser"

I was in the middle of a strategy workshop with a financial

NLX hires Christian Wagner as Chief Customer Officer

NLX, the AI platform that powers advanced conversational experiences for the likes

NatWest: Gen AI chatbot pilot delivering 150% increase in customer satisfaction

You may recall some of my recent posts about the mighty NatWest

"Our strategy is to wait for Microsoft Copilot to mature" - Bank CIO on Conversational AI

Welcome to 2025. This week I've been straight back into

Inicio AI hires Darryl P.M. from TSB Bank to run Client Experience

News in from the team at Inicio AI: They've hired

Tryg Insurance: "We used Conversational AI to go from 65 back office agents to 7"

Bjartmar Strøm Jensen is the Director of Quality Excellence at the insurance

OpenDialog launches AI Agent support for 2 NHS Trusts

Good news at the tail end of the year for the team

Koios featured in Daily Telegraph Podcast

I'm a big fan of the work that the team

Vendors: Are you working on your Agentic Interface Platform?

How will Apple's Siri connect to your customer's

FT: "The AI agents are coming"

I wanted to highlight this article by Richard Waters in the Financial

Vodafone's hiring a Digital Product Lead for their Chatbots

Hot on the heels of the company's Gen AI Product