Kroo Bank working with Forethought to power its Conversational AI

Thanks to reader Michal who highlighted this article in The Banker about

The Virgin Money chatbot: Quite Unfortunate

I had to do a double-take earlier. It was one of those

ChatGPT now offers European data residency (at rest)

If you have an Enterprise agreement with OpenAI (show me a big

SDR Agent? Yeah, OpenAI does that too apparently

Fascinating news from Tokyo – apparently – that apparently indicates the team at OpenAI

Newton will run the boring bits of your Dental Practice with Conversational AI

Any kind of 'practice' - veterinary, doctor, dental - has

How I fixed my washing machine with Conversational AI

When we bought our current house, the washing machine came with it.

Vogent helps you build Voice AI agents, fast

I always like to see what's coming out of Y-Combinator

boost.ai wins global Conversational AI deal with Sage; goes live in 50 days

Super congratulations to the team over at Conversational AI leader, boost.ai,

The fundamental argument about why DeepSeek is good for the ecosystem

There's been a lot of handwringing (and, perhaps, blind panic

OpenAI announces Operator capabilities and demonstrates independent Agents

Back in October, the team from Anthropic introduced their Computer Use capability

Microsoft 365 Copilot Chat: How dangerous is this for Conversational AI vendors?

In the olden days, if you wanted an internal agent assist service,

50% of South Africa's Capitec Bank 15M annual customer conversations are via WhatsApp

I've been following Capitec Bank's Conversational AI approach