Congratulations to the team at conversational AI specialist HelloDone. They've been acquired by delivery management platform Scurri. Katie Searles at InternetRetailing got the exclusive (I think) and published this news in this article: Scurri acquires specialist conversational AI platform HelloDone - InternetRetailingDelivery management platform Scurri has announced the
That is the title of an article over at CXtoday. I'd modify that slightly to suggest that the next-generation call centre is Conversational AI. Buuuut: I know what they mean - and fair enough. For anyone working in traditional call centre environments, I think the statement is highly
infobip
Infobip, the omnichannel communications specialist, has launched a Conversational AI ebook that might be of interest to you, dear reader. It's titled: Driving meaningful customer engagement with conversational AI And that is what we all want, isn't it? The summary from the Infobip website reports the
Vish Gain over at Silicon Republic has published an interview with the team behind the customer engagement platform service Webio. I recommend reading the whole piece. Here's a snippet: Aimed at companies in financial services, utilities and large-scale retail sectors, the conversational AI platform allows customers to connect
There's been a lot of noise around Amazon reportedly aiming to introduce a Conversational AI capability through Alexa. I was steeling myself for yet another Amazon announcement that could have dramatic ramifications for the Conversational AI marketplace. But, no. Reuters is reporting that Amazon is considering launching a
If you've been following TeamSupport recently you'll have seen they've jumped aboard the AI train by launching AI Assist. They've been pretty well known for offering support ticketing and live chat support - the kind you'll likely see popping up
It's always useful to observe who's moving around and who's being employed, especially if you're tracking Conversational AI vendors, because it can give a really useful insight into the strategies being followed. IT Brief in Australia picked up the news that Kore.
Here's a really interesting use of Conversational AI: Embedding it as an 'analyst' within your existing service offering. The logic is simple: Don't boil the ocean and create your own Conversational AI capability for a specific use case. Instead, get Inventive to supply it.
The whole process behind the National Health Service is crying out for more conversational AI services in my view. So it's great to read that EBO has launched a Conversational AI virtual assistant for the Lancashire and South Cumbria NHS Foundation Trust. Health Tech World has the full