Does your company have a Head of Conversational Shopping, yet?

Inspired by Rajiv Mehta's title at Amazon ("Vice President,

Amazon's Rufus: Their Conversational AI for shopping

I thought it was worthwhile making sure we've documented Rufus,

Kore.ai has 100 customers using their new GALE Gen-AI platform

Yesterday I picked up some news from the team at Kore.ai

boost.ai partners with CX Effect

It's time for some partnership news. Leading Conversational AI specialists,

EE's chatbot struggled to understand "EU roaming" request

Yesterday I caught this fascinating post from Martin Hill-Wilson on LinkedIn. As

Benify launches "Beni" Conversational AI to support employee benefits

The phrase "Benify" is well known to thousands upon thousands

In 5 years, you'll be shopping via Conversational Commerce

I found this article by Justin Racine over at CMSWire rather stimulating,

60% of customers don't want companies to use [rubbish] AI in customer service

Here's an interesting post I saw over at CX Today:

Kyutai's Moshi is an incredibly fast voice AI interface

Kyutai ("cute-ai") launched this week with – I think it'

AI's $600B revenue gap: Why Conversational AI is already delivering value

I picked this one up from VC Michael Jackson's post

MindTalker: A Conversational AI to help Dementia sufferers

I think it's important to cast a wide net here

The post search world of Conversational AI

I very much enjoyed this article by Simone Puorto at The Hotel