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Here's an interesting update from PharmaPhorum I read the other day highlighting how Conversational AI outreach from MyEleanor to potential colonoscopy candidates really helped improve things. Here's the background: They used the MyEleanor bot to make an initial call to try to encourage 2,400 Bronx
News in from NatWest Bank here in the UK. They have a huge Conversational AI implementation and are massive users of the technology across their retail estate. The bank has long been a leader in the category and, from memory, has been experimenting with Cora since 2015 or the like.
Sometimes you need to quote Gartner, IDC, Forrester or someone in your business cases, right? Well here is a report from IDC that you might want to bookmark just in case you need the metrics. Here is the abstract: This IDC study presents a view of worldwide conversational AI tools
I noted this one last month and thought I should make sure to document it – just in case it wasn't on your radar. PolyAI has a very simple statement on its website: Their technology can help resolve over 50% of calls and consistently deliver your best brand experience.
If you're at all curious about Conversational AI in financial services, then I would strongly recommend spending 20 minutes listening to this speech by Mattias Fras, the Group Head of AI Hub at Nordea Bank, the largest bank in Northern Europe. Mattias was speaking at the recently held
Now and again I will post Conversational AI jobs that catch my attention, for your information. Job postings can be exceptionally useful to understand the strategies or approaches of those posting them. The contract job below is for a 'sector-leading financial services client' and is published by Square
Congratulations to the team at conversational AI specialist HelloDone. They've been acquired by delivery management platform Scurri. Katie Searles at InternetRetailing got the exclusive (I think) and published this news in this article: Scurri acquires specialist conversational AI platform HelloDone - InternetRetailingDelivery management platform Scurri has announced the
That is the title of an article over at CXtoday. I'd modify that slightly to suggest that the next-generation call centre is Conversational AI. Buuuut: I know what they mean - and fair enough. For anyone working in traditional call centre environments, I think the statement is highly
infobip
Infobip, the omnichannel communications specialist, has launched a Conversational AI ebook that might be of interest to you, dear reader. It's titled: Driving meaningful customer engagement with conversational AI And that is what we all want, isn't it? The summary from the Infobip website reports the
Vish Gain over at Silicon Republic has published an interview with the team behind the customer engagement platform service Webio. I recommend reading the whole piece. Here's a snippet: Aimed at companies in financial services, utilities and large-scale retail sectors, the conversational AI platform allows customers to connect
There's been a lot of noise around Amazon reportedly aiming to introduce a Conversational AI capability through Alexa. I was steeling myself for yet another Amazon announcement that could have dramatic ramifications for the Conversational AI marketplace. But, no. Reuters is reporting that Amazon is considering launching a
If you've been following TeamSupport recently you'll have seen they've jumped aboard the AI train by launching AI Assist. They've been pretty well known for offering support ticketing and live chat support - the kind you'll likely see popping up