Ewan MacLeod

Thyme: Meetings intelligence for Financial Advisors

I caught the Thyme announcement from the Y-Combinator news feed and thought

Santander UK's Sandi chatbot blows HSBC, NatWest & Lloyds away

I recently wrote on FinTech Profile that I was deeply impressed with

Exclusive Interview: Sam Oliver, founder of OpenFi talks Sales AI

Do you remember we covered the news of OpenFi's launch

Hello to the 1,140 subscribers on our LinkedIn Newsletter

Yesterday, I got a phone call from a colleague who was asking

Does your company have a Head of Conversational Shopping, yet?

Inspired by Rajiv Mehta's title at Amazon ("Vice President,

Amazon's Rufus: Their Conversational AI for shopping

I thought it was worthwhile making sure we've documented Rufus,

Kore.ai has 100 customers using their new GALE Gen-AI platform

Yesterday I picked up some news from the team at Kore.ai

boost.ai partners with CX Effect

It's time for some partnership news. Leading Conversational AI specialists,

EE's chatbot struggled to understand "EU roaming" request

Yesterday I caught this fascinating post from Martin Hill-Wilson on LinkedIn. As

Benify launches "Beni" Conversational AI to support employee benefits

The phrase "Benify" is well known to thousands upon thousands

In 5 years, you'll be shopping via Conversational Commerce

I found this article by Justin Racine over at CMSWire rather stimulating,

60% of customers don't want companies to use [rubbish] AI in customer service

Here's an interesting post I saw over at CX Today: