Ewan MacLeod

The power of a connected chat experience: Nice work Kustomer, Tide

This afternoon I got an email from one of my UK banks,

The Conversational AI Podcast is here!

The first episode is up! (Technically, it's episode zero, because

bpo Collections uses Incio AI Assistant for self-service debt collections

I saw this news on the Incio AI LinkedIn feed earlier today

Hello to the 2,039 Conversational AI News subscribers

Only a few weeks back, I wrote a note welcoming all 1,

Meta closes Celebrity AIs; Launches Custom AI Studio for you and me

I read recently that Meta has begun to close off access to

I used Cloudy Bay's AI Assisant to write my out-of-office message

This one popped up in my feed and I thought it deserved

Conversational AI as the primary app interface? A simple example.

I've got quite a lot of travel coming up across

Pharma CIO cancels Microsoft Copilot: Reaction

Have you seen the Business Insider post (subscription required) discussing the actions

NatWest's Cora chatbot gets a (12-week) Generative AI update

NatWest Bank in the UK have long been leaders in the chatbot

Interesting job alert: Chatbot Platform Owner, Sage

I found this one online and thought it was worthwhile highlighting for

Santander UK chatbot follow-up

For those of you who are following along at home, I recently

Here's how Insurance company Topdanmark uses their internal chatbot to supercharge their human agents

I am often writing about public facing chatbots or conversational AIs and