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I read recently that Meta has begun to close off access to its various Celebrity AI Clone / chatbot offerings. A load of tech websites covered the announcement but I caught the news via The Verge. I was never a big fan of the concept of interacting with an AI version
This one popped up in my feed and I thought it deserved to be highlighted as an interesting use of Conversational AI. The team at Cloudy Bay Wines decided to make it slightly easier for you to explain why you're out of the office this coming Friday evening
I've got quite a lot of travel coming up across the next half of the year. I use a whole array of applications and services to help me do that – like most, I've got a specific set of workloads and processes for trying to optimise everything.
Have you seen the Business Insider post (subscription required) discussing the actions of a Pharma CIO who reportedly cancelled their Microsoft 365 Copilot subscription? Dr Jeffrey Funk wrote an article on LinkedIn helpfully quoting some of the article text. Here are some choice paragraphs: “A pharma company stopped using Microsoft&
NatWest Bank in the UK have long been leaders in the chatbot and conversational AI space – way before many other banks had even thought about 'chat' as an interface. The bank has been investing for, I think it's fair to say, almost a decade (at my
I found this one online and thought it was worthwhile highlighting for several reasons. Firstly, someone reading might be interested in the opportunity. The direct link is right here. Second, it's a super insight into how Sage – a world leader in accountancy software – is approaching the role of
For those of you who are following along at home, I recently used the Santander UK chatbot, Sandi, to test ordering a replacement debit card (and here's the video walkthrough). The process was so smooth that I didn't get the opportunity to pause... normally when I&
I am often writing about public facing chatbots or conversational AIs and whilst they can be incredibly effective for organisations, I want to make sure I'm not forgetting the awesome internal use cases. Many companies I've met and researched – especially in Financial Services – will have one
Earlier this week I published a screenshot walkthrough showing how the Santander UK chatbot, "Sandi", handles a simple debit card replacement request. It blows the other UK banks I've looked at out of the water. It really is night-and-day difference. Sandi just does it. Here'
I caught the Thyme announcement from the Y-Combinator news feed and thought it deserved a note here on Conversational AI News. Here's the super-quick summary: Thyme enables financial advisors to run 10x better meetings. We cover meeting prep, transcription, summarization, CRM syncing, and document parsing. Please introduce us
I recently wrote on FinTech Profile that I was deeply impressed with the way in which Santander UK had launched their mobile revamp. During that review I noted that the team had deployed "Sandi", their Chatbot (or conversational AI). I resolved to check it out later on. Today
Do you remember we covered the news of OpenFi's launch recently? I reached out to the founder, Sam, to see if it would be possible to interview him and I'm delighted to say he kindly accepted. Sam is a serial founder and is a deeply experienced