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I came across this stimulating case study from HR Grapevine. It's an interview with Jaguar Land Rover's ("JLR") Chief People Officer, Dave Williams. Dave discusses the process of implementing Conversational AI into the company's HR operations to answer the 2,000+ weekly
This one caught my attention as I was scrolling through the job alerts I've setup for Conversational AI. This one is from LinkedIn. It's a fascinating source of information so I do like to scroll through and see if there's anything worth bringing to
Congratulations to the team at OpenDialog AI who have announced a partnership with tfigroup, one of the UK's leading insurance companies and owners of the prominent Holidaysafe brand. The agreement will see OpenDialog AI's Conversational AI capabilities deployed first with Holidaysafe and then rolling out to
Congratulations to the team at Alpha Bank Romania who went live last month with their Virtual Assistant, 'Dana', supported by Conversational AI specialist DRUID AI (here's the news release.) The Virtual Assistant is offering automated customer servicing through web chat on the bank's website
Next month I'm running our first Conversational AI Summit and I'm hunting for speakers. 23rd August UPDATE: Please see this page for the latest details.
I had to smile when I saw Dodo's offering: What a fantastic use of Conversational AI! Here's the overview: Dodo handles client communication for front desks end-to-end, starting with vet clinics 🐶 - Our AI receptionist manages calls, books appointments, and answers questions by interacting with internal
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Hello dear reader! I am hosting an event for the Conversational AI industry on 10th/11th/12th of September in London. I'm aiming for a mini-summit approach – so a maximum of 50 attendees. My objective is to host an event on the topic of the Business of Conversational
I'm delighted to be participating in an upcoming webinar with Squirro, the leading generative AI-enabled semantic search and insights company. It's taking place on 21st of August at 2pm UK / 3pm CET / 9am EST and 9pm SGT. Here is the overview: This webinar delves into the
I'm delighted to bring you our very first podcast interview with Sam Oliver, Founder of OpenFi, the team behind the fantastic Conversational AI product, SalesTalk AI. This episode builds on the interview I did with Sam a few weeks ago on Conversational AI News. I had such great
Hot on the heels of my post about NatWest's Ask Archie internal Virtual Assistant, I caught this post from the bank's Head of Applied AI, Euan Wielewski, outlining the steps the team has taken in the context of Generative AI guardrails. He gives a bit more
NatWest has announced they've launched "Ask Archie", their internal Conversational AI virtual assistant to manage employee queries. In a lot of my research on Conversational AI, I've seen many examples where internal Virtual Assistants are delivering fantastic results, especially in the context of '